Frequently Asked Questions

Q: We would like to purchase XGIMI products from you, how is the delivery time?

Our shipping arrangement will be doing with S.F. express / DHL from Hong Kong, average shipping time is 2-4 workings days (local) or 7-14 working days (oversea).

Q. How about warranty?

XGIMI.com.hk warrants against defects in materials and workmanship under normal use for a period on ONE (1) YEAR from the date the retail purchase by the original puschaser (“Warranty Period”). If the projector is defective, XGIMI.com.hk will cover shipping fee to repair the defective device for free in 15 business days. This Warranty does not cover and shall be void for defects or damages resulting from casualty, accident, transportation, misuse or abuse, liquid, viruses and spyware, neglect, alterations, and service or repair by other than XGIMI.com.hk. Please contact us info@xgimi.com.hk in advance.

 

Q. How is the difference between Standard and Oversea version?

The language of Standard XGIMI is built with Simplified Chinese, while Oversea is built with English and other international languages.